Solution: Try reconnecting to your internet source or trying again once you enter cell coverage. If this issue continues, try restarting the tablet/phone and connecting to the internet again.

Reasoning: When going into the Xact mobile App and clicking on the ‘Verify Commission’ settings, users will initially get a “Checking Unit Status” message. This means that the users tablet or android phone is trying to connect to the the Xact portal to look at this satus of a commission via the internet.

If the app gets stuck on this “Checking Unit Status” message, it means that your device isn’t connected to the internet (you’re likely out of cell coverage or disconnected from wifi).

 

Still no luck? Chat below or send an email to xactsupport@xact-data.com for more help.