Not receiving any messages

Make sure to read our general troubleshooting post for more info. ULTRASONIC If your tank was once receiving messages and has now stopped, we suggest the following torubleshooting steps: Verify the system is not damaged or has not come loose/off the system Verify no...

These readings seem wrong

Be sure to look at our General Troubleshooting post for more info. ULTRASONIC For starters, are you comparing the ultrasonic reading to what the gauge is reading? If so, it’s important to know that analog dial gauges on propane tanks can be up to 15% inaccurate and...

Bluetooth “Unit is Busy” Error

The “Unit is Busy” error usually results from timing issues while connecting/using the Bluetooth connection to the unit.  Please take the following steps, in exactly this order: If the Bluetooth dongle is not paired to the mobile device running the Xact...

“Checking Unit Status”

Solution: Try reconnecting to your internet source or trying again once you enter cell coverage. If this issue continues, try restarting the tablet/phone and connecting to the internet again. Reasoning: When going into the Xact mobile App and clicking on the...

Unit not on website

If you have installed your unit for the first time and are not seeing it on the Xact website, there was likely an issue during the calibration or commissioning process. To troubleshoot this, go through the following steps: Make sure the device has no objects...