How do the Xact tank monitors work?

  Ultrasonic (transducer): Our ultrasonic sensor is externally mounted and uses sound waves to calculate fill levels. The system then sends these fill levels to our website via the Globalstar satellite network. There you can obtain readings and tank information...

Will this work for any tank?

GAUGE READER Our gauge readers are designed to work with any R3D Rochester Jr./Sr Remote Ready Dial (see pictures below). Gauge Readers can also be configured to work with other remote ready dials. Ask about how using the chat below or talk to a sales rep by clicking...

What do I need to get started?

Below is a list of the parts you need to ensure a successful install. GAUGE READER SYSTEM Xact Satellite Box Xact gauge reader cable and ‘boot’ or clip attached on end Xact Bluetooth Dongle Rochester Jr. Sr. Remote Ready Dial Android phone or tablet (not...

Not receiving any messages

Make sure to read our general troubleshooting post for more info. ULTRASONIC If your tank was once receiving messages and has now stopped, we suggest the following torubleshooting steps: Verify the system is not damaged or has not come loose/off the system Verify no...

These readings seem wrong

Be sure to look at our General Troubleshooting post for more info. ULTRASONIC For starters, are you comparing the ultrasonic reading to what the gauge is reading? If so, it’s important to know that analog dial gauges on propane tanks can be up to 15% inaccurate and...

Bluetooth “Unit is Busy” Error

The “Unit is Busy” error usually results from timing issues while connecting/using the Bluetooth connection to the unit.  Please take the following steps, in exactly this order: If the Bluetooth dongle is not paired to the mobile device running the Xact...

“Checking Unit Status”

Solution: Try reconnecting to your internet source or trying again once you enter cell coverage. If this issue continues, try restarting the tablet/phone and connecting to the internet again. Reasoning: When going into the Xact mobile App and clicking on the...

Unit not on website

If you have installed your unit for the first time and are not seeing it on the Xact website, there was likely an issue during the calibration or commissioning process. To troubleshoot this, go through the following steps: Make sure the device has no objects...
Xact Tank Monitors