Support

Support
The Xact Tank Monitor Utility app is an exciting tool for our customers to assist in configuring Xact Tank Monitors. Users can utilize the new and improved mobile app in the field, with quicker connection times to devices and intuitive navigation for installation, modifications, battery changes, troubleshooting, setting verification, and more.
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If you have installed your unit for the first time and are not seeing it on the Xact website, there was likely an issue during the calibration or commissioning process.
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When going into the Xact mobile App and clicking on the ‘Verify Commission’ settings, users will initially get a “Checking Unit Status” message. This means that the users tablet or android phone is trying to connect to the the Xact portal to look at this status of a commission via the internet.
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Xact Small Tank Monitoring System provides you with a cost effective reliable means of monitoring your inventory. Some of the information offered in our installation guides include the monitoring of fill percentage, ambient temperature, ullage, gallons/liters in tank, and history of measurements.
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In this post we explain the methods behind our Ultrasonic (transducer) devices as well as our Gauge Readers.
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Have questions on our tank monitors? Discover some of the optimal scenarios for our gauge readers and our ultrasonic monitors.
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Below is a list of the parts you need to ensure a successful install of our gauge reader and ultrasonic systems.
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The “Unit is Busy” error usually results from timing issues while connecting/using the Bluetooth connection to the unit.
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Here are some common reasons for our Ultrasonic and Gauge tank monitors having potential read-out discrepancies.
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If your tank was once receiving messages and has now stopped, we suggest the following troubleshooting steps.
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Xact Tank Monitors