If you have installed your unit for the first time and are not seeing it on the Xact website, there was likely an issue during the calibration or commissioning process.Continue Reading
When going into the Xact mobile App and clicking on the ‘Verify Commission’ settings, users will initially get a “Checking Unit Status” message. This means that the users tablet or android phone is trying to connect to the the Xact portal to look at this status of a commission via the internet.Continue Reading
For monitors that are not working properly, it’s important to first go through the troubleshooting steps below. If you are still having issues after performing these steps, please reach out to Xact support.Continue Reading
